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Warranty

warranty_b_sel@2x.png 90 Day Money Back Guarantee

MOD

Within 90 days from the date of purchase the products.

TANK

Atomizer/atomizer coil/Drip are consumable products what are not within the scope of warranty once it is depleted. If there is quality issue when receiving the goods, please return without filling oil.

Disclaimer

Artificial damage and problems caused by misuse are not covered by warranty.

Coil is consumable what is not within the scope of warranty once it is depleted.

Any hardware cracking, modification is at your own risk, it will void warranty.

warranty_e_sel@2x.pngHow to Request Warranty (Return, Repair and Refund)

Please contact us via email with following information:
1. Order Number:
2. Product Name:
3.  Describe the problem in detai :
4. Send a clear photo or video showing the defect(s);

warranty_f_sel@2x.png Missing Item(s), Wrong Item(s) or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents upon receiving it.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our support@ymevaper.com with your order number and the product code (SKU number).

2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:
- If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Ymevaper will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

Refund for Canceling Order

Items in your order we haven’t made shipment will be made refund ASAP after we receive your reasonable request. Any service charge required by payment platform caused by the refund shall be at your expense.

After-sales Support

◆ Please visit FAQ page for self-service to solve your problem quickly .

◆ If your problem not list in FAQ or it is not resolved after you operated as FAQ guidance, you have two choice to settle the problem:

  • Please send email to support@ymevaper.com to seek help from Ymevaper after-sales service team.