Returns， Exchanges & Refunds
If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out. Please note that any order changes will need to be done within 2 hours of the initial purchase.
Returns are accepted as long as the item is returned in the same condition in which it was delivered and does not exceed 30 days of the buyer receiving the item. Simply visit our returns portal for an easy & simplified return.
Of course! Please drop us an email if you would like to exchange an item and we will sort something out for you!
Visit our returns portal for an easy & simplified return.
If you have received a damaged item, please let us know immediately so we can resolve the issue as soon as possible!
Shipping & Delivery
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Delivery Rates & Estimates
FREE 3 – 5 business days delivery
Delivery delays may occasionally occur
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
Delivery delays may occasionally occur
Don’t worry, most of our items will be left in your postbox if they are small enough. And if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!
Don’t worry! If you found you messed up your delivery address, please contact us as soon as possible. As long as you reach out to us immediately with the correct delivery information, we would be happy to change it for you. But please pay attention that, you need to email us with your full, correct address along with your order number!
If 2 hours have passed since you place your order, we might not be able to change the address for you but we will do our best to help you to deal with it!
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
We will ship from China or our oversea warehouse.
Shipping usually takes about 6-12 days to the U.S. and Europe but in other countries like Australia & Canada, it will take 10-25 days depending on your location and the opening hours of your local post office.
The Item Guarantee Period lasts 60 business days to customers and the buyer is eligible for an order reshipment if they have not received their item by then.
No, all of our items are purchased one-off, you will not be charged for anything else other than the item you have ordered.
If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.
Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.
If you are unable to view the email from us properly, just reach out and we will resend you one right away!
If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If this was a mistake, please order again with a Paypal account. If you do not have Paypal, you can easily sign up on the checkout page!
Our Customer Service Team is ready to answer any further questions you may have, just reach out to us using this link or live chat.
Most of them will come in one package, but we cannot always guarantee this. Because our fulfillment centers are spread out in different regions around the world!
In the rare circumstance you received the wrong item/ damaged item, please contact our support team at firstname.lastname@example.org, and we will replace the order for you!
Yes, but you need to contact us within 24 hours at email@example.com, or we cannot guarantee a cancellation or change. This is due to our fulfillment center likely having already sorted your order for shipping, hope you can understand!
We currently do not carry out any sponsorships or partnership programs at this stage. However, if you do have any good ideas, give us a shout via email!